Third Party Claims Intervention Advisor

We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
What makes First Central different,
that’s
easy, we are ambitious and love to push the boundaries, we run on people power and put our customers first, always.
As part of our future we need talent to get the job done, we need ambitious and goal driven colleagues to join us as a Third Party Claims Intervention Advisor in
Salford Quays, Manchester. You’ll be a fantastic communicator and negotiator with a passion for building customer relationships and above all being the point of contact. You’ll
proactively attempt to make contact with customers by phone or email and convert the maximum number of Third Parties referred to the team . On average you may handle 20 calls in a day but we also like to communicate via email and chat. It's a
37.5 hour working week Monday to Friday on 3 shifts which are
8am to 4pm ,
9am to 5pm
and
10am to 6pm.
The salary is £22,000 basic plus plenty of progression within the team and business.
Working flexibly,
you’ll
spend the first couple of months in the office get
ting
up to speed, learning and training to be the best! Once your probation has been passed
it’s
time to work 4 days
from
home and 1 day in the office for a work and li
f
e balance. If you prefer to be in the office more -
that's
good with us too.
We would love to hear from you so let's make this happen… Job responsibilities: Act upon internal Third Party referrals from first notification of loss.Be the first point of telephone contact with the Third Party, dedicated to providing a professional and empathetic service through great communication.Proactively attempt to make contact and convert the maximum number of Third Parties referred to the team using all available communication methods.Answer the Third Party intervention phone line answering customer queries.Manage the period and cost of hire and cost of repairs provided to Third Parties and to ensure all costs are kept to a minimum and are not subject to any leakage.Liaise, as appropriate, with other Claims areas to ensure any issues are resolved efficiently and expeditiously.Take responsibility for own development in conjunction with Line Manager.Contribute to identifying areas for improvement to enhance the process and service being offered to Third
Parties.
Identify and refer any personal injury claims to our specified supplier in accordance with current procedure.Ensure reserves and diary are kept accurately for all aspects of the TP intervention claim.Manage invoices received from the authorised hire and repair partners, ensuring they are accurate, and register payments onto the claims system for approval.Process any diary allocated to the TP intervention team.Be aware of potential fraudulent claims and pass on the necessary details when identified to the Counter Fraud Department.
Skills, knowledge & experience: Experience of working in a customer service role or similar environment to include retail or hospitality or retail will be consideredPrevious experience of working in Motor Claims (Desirable)Excellent Customer Service and Sales skillsNegotiation and objection handling skillsPro-active attitude and enthusiastic approachCustomer focused work ethicWhat can we do for you?We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…Fantastic training and development opportunitiesEmployee benefit packages to suit your lifestyleYOUday – we give you an extra day off to celebrate a special dayThe opportunity to take a paid day off each year to do charity workA health cash planHelp with travel expensesThe opportunity to buy additional holidayCompany pension schemeGroup life assuranceEnhanced maternity and paternity payEmployee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.We’re happy to discuss flexible working during the recruitment process.As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023. 86%
of people would recommend a friend to work at First CentralSimply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank HolidaysEight flexible bank holidays; you can choose which festivals you observeWe’re passionate about it. Everyone gets a paid day off annually to volunteerElectric Car SchemePlug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible WorkingWe’re flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in NeedYour Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
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