Third Line Support

Job purpose:
We are working on behalf of a growing data organisation looking to recruit a 3rd Line Support Analyst on a 6 month FTC. The role involves assisting staff across 2 sites in London and Nottingham, as well as remote workers. Candidates should possess extensive expertise in various Microsoft technologies, such as Office 365, Azure, and Power BI.
Responsibilities:
Proactively resolve all service tickets within agreed SLA.
Proactively resolve Dynamics CRM and PowerBI tickets and requests
Serve as an escalation point for delivering 3rd line support.
Actively monitor and review system alerts.
Create and maintain comprehensive IT documentation.
Manage inventory and procure quotes as needed.
Collaborate with the Compliance and Data Privacy team to support configuration and implementation.
Assist the project department with technology-related projects.
Support the business with reporting and Power BI requirements, leveraging support from a 3rd-party provider.
Review existing systems and ways of working, making recommendations at the end of the contract as part of your handover.
Your typical week will look like:
Looking after tickets that come into the service desk – 15%
Documenting all IT systems and process – 10%
Supporting projects with IT recommendations and configuration changes – 10%
Working with InfoSec team to make recommendations and make security improvements – 10%
Working with our third-party MSP – 20%
PowerBI reporting and helping users with their dashboards – 20%
Support Dynamics CRM and escalate tickets to third-party as necessary – 15%
What you need to be successful in this role:
Demonstrated proactive, hands-on approach to resolving service issues at a 3rd line level.
Experienced in Microsoft 365 Admin and Mimecast administration, including MS Teams telephony.
Proficient in Microsoft 365 Intune configuration and deployment, with expertise in conditional access.
Familiarity with Power Platform and Power BI reporting and configuration.
Able to innovate solutions and drive ongoing improvements.
Exceptional troubleshooting abilities and strong teamwork skills.
Understanding or knowledge of Sentinel/Defender suite would be advantageous.
What's in it for you:
Salary:
£55000 - £65000 per annum
Location:
Remote working,
twice a month travel to offices based in London or Nottingham.
Duration:
6 months fixed term contract
Key benefit:
4-day working week. You do not work Fridays!
Benefits:
Private healthcare, pension,
Employee Assistance Programme and Mental Health Cover, 50% off Fitness First