Territory Sales Manager

This Role
Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking IQOS, a new reduced risk heated tobacco product.

We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.

As a Territory Manager, you will be managing a sales team of 5-10 Field Sales Executives within your region being accountable for their sales, performance, absenteeism and troubleshooting any queries that arise. You will be their main point of contact.

Your role will be field based with the expectation of visiting your team weekly, spending time with new starters, low performers and offering support with tips + tricks. You will need to be a strong communicator, with an eye for detail and a natural people leader.

Key Objectives

To drive performance of your team ensuring they are achieving the set KPIs

To be the expert in your teams field being the go-to for any troubleshooting or support

To deliver sales training and coaching to the highest standard

Ares of Responsibilities

Performance Management
Planning and scheduling submission of weekly plans and schedules
Accountable for regional targets and sales averages
Thorough understanding of your team's capability across the detail of underperforming and the WHY that is causing low performance
Monitoring team performance throughout the day + raising any concerns in timely manner
Creation of Performance Improvement Plans, implementation, and governance
Absenteeism ensuring low absences within region + flagging any concerns in timely manner
Quality and Retention
Overall responsibility for the quality of the sales experience [balance of closing with quality]
Ensuring the value proposition is communicated optimally
Customer journey assurance guardians actively championing the perfect customer journey
Accountable for mystery shop results of team

People Management
Experts in your teams duties and able to be an exemplar in performing all the functions of an FSE's (ie pitch / sell / compliance / field coach)
Deliver sales training and coaching: High level of coaching ability across your team sales performance / results
Development and enhancement of FSE'S sales techniques
Being your teams go-to for store, tech or personal issues, with the ability to troubleshoot
New starters on-boarding, hyper care, performance plans
Monitoring staff performance + raising concerns in timely manner
Attendance on Client Regional calls performance reviews of team
Building team morale creating healthy competition and belonging to something bigger
Celebrating your team wins + successes
Kit management of team ensuring full and correct kit onsite
Relationship Building
Building strong relationships with FSE's, Retailers, Field Team + TED
Bridging the gap between head office and frontliners
Focusing on team motivation - raising any concerns that could have a direct impact on overall morale

Data + Reporting
Accountable for the submission of daily reports including accuracy and timeliness
Experts on TED Techs reporting system: able to train to a high level on the user side of reporting platform
Analysing data trends in your region being across the detail

Issue & Incident Escalation
Main point of contact for your FSE's Team, TED Experience and Field Team
Monitoring and responding to queries solving problems and escalating to relevant stakeholders (reducing noise)
Escalating issues appropriately using the correct channels troubleshooting where possible prior escalating

Requirements
21 years old or over
Have a valid driver's license
Access to their own car
2 years of sales experience
1 year sales management experience
Worked within a target-based structure
Able to build and foster relationships
Strong work ethic and communication skills
Proficient in Microsoft Office suite and customer relationship management software
Passionate about changing the lives of adult smokers across the UK

Whats in it for me?
A comprehensive and achievable bonus structure
Corporate expense card for petrol, parking & other business costs
Five-days paid training focusing on company, product, systems and your role
Full-time 5 day work commitment
8 hours per day
Pension scheme

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