Tenant Sales and Retention Executive

Let Alliance are looking for a new Tenant Sales and Retention Executive who is customer centric, results orientated and a true people.Job purpose:To sell insurance directly to customers through outbound calling and inbound calls. Utilising leads from within the HomeLet or Let Alliance business to sell insurance policies and retain business, meeting or potentially exceeding sales targets. To HELP; Be HonestShow EmpathyAlways ListenSolve Problems HELPING our customer is the core of our business.Key Responsibilities: To build relationships with our customers and solve problems with our products and servicesMeet individual/exceed targets and assist in meeting targets set for team and business unitOutbound call on leads provided from agents and other areas of the businessTo retain or generate additional income for the business at all possible opportunities to help support the growth of our back book – this includes but is not limited to renewing policies and saving business from cancelling. Approach each day as a fresh challenge and with an enthusiasm to deliverWork using script/call guideTo take ownership and responsibility of your workload and performanceTo take ownership of keeping up to date with the newest offers available for our customers and the savings that can be made as a HomeLet/Let Alliance customerTo achieve or exceed target on all quality assessments Work closely with all departments to deliver exceptional service To give feedback to our Customer Development Team
Input accurate data into all necessary logs, trackers, and databases to accurately record information and provide adequate MI and audit trails To report to Team Leader any problems encountered or to a supervisor in absence of a Team Leader To identify and make recommendations for improvements to current working practices as requiredPrepare for monthly performance reviews, annual performance, and development appraisalsAttend and participate at your team meetingTo carry out any other tasks as directed by Team Leaders or Manager Essential GCSE in English Language and Maths (or equivalent)Previous customer serviceComputer LiterateExcellent attention to detailCustomer CentricExcellent communication skillsInfluencing Skills Customer CentricExcellent communication skillsInfluencing SkillsResults orientatedSelf-motivatedA go getterTeam Player Desirable Proven sales experienceExperience of working to targetsExperience of regulated products, non advised/advised selling and or financial/insurance experienceOrganisational skillsPresentation skillsPeople skills Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salaryCompany pension schemeEnhanced maternity and paternity leave packagesA flexible benefits package which allows you to add additional benefits to your overall packageOur benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many moreReferral schemes Discounted rates on PIB productsWe offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much moreIf supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choosePIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career developmentBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charityPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business.
If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.
PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-213 429
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