Tenant Liaison Officer

Resident Liaison Officer required to join the team of a large Plumbing sub-contractor who are working on live sites in Halifax, Sheffield and Leeds. Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.Job Role Includes:To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfactionAttend client representative and resident meetings, ensuring the highest level of customer service is provided at all timesTo develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local communityPersonnel must be professional and of the highest standardProvide an efficient, courteous and professional service to all telephone callersEnsure written correspondence to residents is generated and distributed in line with the programme of worksCarry out choice events, consultation events and individual consultations with residents regarding future workMaintain access to properties, and visit resident's homes at the frequency determined by the schemeManage the Resident's complaints procedures as a point of escalation.Desirable: CSCS Card / 1st Aid / Driving LicenceBenefitsMonday to Friday working week - 8am - 4:30pmCompany Van/Fuel CardPermanent role after 3-4 months for selected candidatesStreet ParkingTo ApplyPlease apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply
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