Tenancy Sustainment Officer

The Role:

Managing a caseload of around 30 cases - people who have been placed in accommodation, providing support to maintain their tenancies and keep them away from returning to the streets.

The day-to-day role will include visiting client's residence and raising issues found at an early stage.

Referring clients to other support agencies and organising MART meetings.

Occasionally joining the outreach sessions together with a rough sleeper officer.

Building and maintaining a very good relationship with partner agencies, liaising with ASC, Police, Turning point, etc Reports directly to the Outreach coordinator.

The Candidate:

• Considerable practical experience of developing and delivering individual support plans and working on a one-to one basis in housing management, hostel environment, social care, resettlement or related support field.
• Experience of working in a problem solving context with a variety of statutory and voluntary agencies and professionals and the ability to coordinate multi-agency meetings to identify vulnerability including, safeguarding, and domestic abuse.
• Experience of working in an effective team environment, supporting a busy and demanding service.
• Experience of delivering services to a diverse group with varied and challenging needs and the ability to conduct impact assessments to ensure services are delivered equitably.
• Knowledge of how to apply housing benefits procedures and provide welfare benefits and debt counselling.
• Ability to interpret and implement detailed policy and procedure.
• A-Level or equivalent or a relevant housing qualification at entry level.

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed).