Temporary Online Customer Service Advisor

Position: Temporary Online Customer Service AdvisorSalary: £23,400Location: Hybrid - Stafford office /remoteShift Pattern:Hybrid working - Weekdays in the Stafford Office and remote weekend working. Saturday-Wednesday. 12 month Fixed term contract Hours:9.00am until 5.30pm other than Saturday which is 8.00am until 4.30pmAbout usTopCashback is one of the world’s biggest cashback sites and we helpsave our members money when they shop. We have more than 20 million members globally and work with more than 6000 brands across three different continents.We’re extremely proud to provide an award-winning service to our members. Most recently we have won one of the most prestigious accolades for UK businesses -the Queen’s Award for Enterprise in International Trade. We are a six time winner of Cashback site of the year at the Moneyfacts Consumer Awards. We have also won a range of accolades at the prestigious Performance Marketing Awards including Industry Choice of Publisher (six times in the last seven years) and Best Team in Performance Marketing (won in 2021).At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.With fairness at heart, we‘re committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.The RoleWe are looking for a Customer Service Advisor to join our USA Customer Service Team. You’ll join our friendly team at our Stafford HQ that focusses on providing our members with top quality support that they’ll remember. As a Customer Service Advisor you will have the ability to be creative with your responses and solve problems that our members have when they reach out to us for support through our online support ticket function.Key responsibilities: Delivering levels of customer service that go above and beyond at all times, ensuring our members are central to all responses and decision making Troubleshooting and identifying issues that arise while also spotting any recurring issues and trends and reporting this to your Team Leader Ensuring you can keep motivated and engaged throughout the day to meet the necessary KPIs
Written communication - Be able to produce written communication that our members will be able to understand
Problem solving - After training you will be able to problem solve issues our members face using a logical approach, while ensuring a variety of options are considered before deciding the best outcome to resolve the problem
Time Management - Once fully trained, you will be required to take ownership of your own time within your day to maintain an agreed number of responses to our members
Computer skills – While full training would be provided, you should be familiar with a computer. A basic knowledge Microsoft office would be beneficial
Team Working – Working within a wider team you will help ensure that as a team we provide our members with a level of customer service that goes beyond their expectations
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