Telesales Manager

Are you an ambitious Customer Service Team Leader,Telesales Manager, or Internal Sales Team Leader?  Do you have a consultative account management & customer service style? We are an international manufacturer of world-class material handling / automation related product solutions, into key segments including: Food & Beverage, Warehousing, Distribution, Courier & Express Parcel, Automotive, Airport Logistics, etc.
 
BASIC SALARY: Competitive Basic Salary - depending on experience and potential.
(This will be explored and discussed at telephone-screening stage).
 
BENEFITS:
· High OTE (monthly and quarterly bonuses) - sales and KPI related.
· Company Pension (4% Contribution) after 3 months.
· 23 Days Annual holiday, rising to 25 after 18 months, (plus Birthday Holiday & Statutory Days).
· Private Healthcare for employee (after 12 months).
· Life Assurance.
· Professional / Ongoing Training & Development.
· Free Parking.
 
LOCATION: Kettering
 
COMMUTABLE LOCATIONS: Market Harborough, Oundle, Huntingdon, Wellingborough, Thrapston, Corby, Oakham, Uppingham, Rushden, Bedford, Irthlingborough, Northampton
 
JOB DESCRIPTION: Telesales Manager, Customer Services Team Leader, Customer Service Manager, Internal Sales Team Leader, Technical Internal Sales Manager - material handling solution manufacturer
 
We are looking to develop a more proactive sales / customer services culture, whilst maintaining a seamless customer experience. Your role, as our Telesales Manager will be split between leading, managing, and mentoring, coupled with some personal account management (processing orders and making offers to both active customers and prospects or lapsed customers). Customer service is also a part of your role. You will set the pace, lead by example, and strive on meeting your team's sales target.
 
KEY RESPONSIBILITIES: Telesales Manager, Customer Services Team Leader, Customer Service Manager, Internal Sales Team Leader, Technical Internal Sales Manager - material handling solution manufacturer
 
· Leading the internal sales team, chairing sales meetings, and offering support / suggestions to improve both results and efficiencies.
· Delivering a 'hunting / closing' type culture, while supporting others to work the same.
· Tracking and monitoring against agreed KPIs (once a KPI is implemented, you will measure response rates, conversion rates, tasks, and ensure consistent delivery).
· Understanding customers' needs and preparing offers for parts and service, on our SAP computer system.
· Preparing offers in a consultative manner, handling objections, and closing profitable orders.
· Understanding our products (continuous learning process), their applications, and general features (appropriate training is provided).
· Liaising with both the direct customers as well as factories located Internationally.
· Supporting the external business developers.
· Providing feedback and regular updates to customers.
 
PERSON SPECIFICATION: Telesales Manager, Customer Services Team Leader, Customer Service Manager, Internal Sales Team Leader, Technical Internal Sales Manager - material handling solution manufacturer
 
Ideally, you will have an internal Sales or Customer Service Team Leadership background within any product or service solution. A technical aptitude is important (full training is provided). Any SAP user knowledge is beneficial (again, training will be provided).
 
Other traits to include:
 
· Tangible sales team leadership experience, with proven evidence of success.
· Sales personality, enjoy building relationship with regular customers.
· Target-oriented.
· Technically minded.
· Strong in process and administration.
· Computer literate & proficient on Microsoft Office suite (Word, Excel, and EMail).
 
OUR COMPANY:
 
We are an international manufacturer of high-quality material handling solutions. We deliver a very broad range of product solutions, in very high demand, and which are sold into a diversified range of growing industry sectors. Our customer base includes many global household-named brands. We operate globally and have several thousand employees.
 
Furthermore we are continuing to expand at a rapid pace, with ambitious growth targets. We provide a happy working environment, excellent training, career progression, and secure employment.
 
Our work environment  is modern, harmonious, and we connect with international colleagues.
 
PROSPECTS:
 
The right candidate may have the opportunity internally to progress to field sales or further management.
 
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:  Telesales Manager, Customer Services Team Leader, Customer Service Manager, Internal Sales Team Leader, Technical Internal Sales Manager- Industrial, Internal Technical Sales Engineer - industrial,  Internal Sales Engineer, Customer Services, Sales Engineer, Internal Sales.
 
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
 
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
 
REF: JK17558, Wallace Hind Selection