Telecommunications Technician

The role
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
An exciting opportunity has arisen for an enthusiastic Telecommunications Technician to join our Telecommunications Team.
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the regions needs, now and in the future.
Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is a well-rounded Technician and is passionate about telecommunications technologies and systems. We need someone who can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future.
Working primarily within the Telecommunications Operations Delivery Team, this role is responsible for supporting the Information System Operations Manager (Telecoms) and Lead Engineers in the management of incidents and the maintenance functions within Northern Powergrid. You will also be supporting the Telecoms Service Desk and associated processes, including change requests and service incident SLA performance.
What you'll be doing
The successful candidate will be accountable for:
Ensuring the delivery of the maintenance and incident functions within telecoms operations
Provide support for the Telecoms operational and non-operational networks
Provide out of hours support to major incident declarations (MIMP)
Participate in the Telecommunications out of hours standby provision
Ensure following any changes accountable to you, that system records and monitoring accurately reflects the current network configuration.
Comply with all requirements in relation to incident and change control processes
To always comply with health, safety and environment policies and procedures
What you'll bring
A proven technical background and a keen interest in Telecoms systems and technology in general
Knowledge of incident management systems and/or service desk environments
Ability to provide technically orientated user support at a level that is understood by non-technical users
Familiar with the use of Network Management Tools (training will be provided)
Ability to work within small teams
Strong IT skills
What you'll have
Essential Qualifications/Experience:
Educated to a Higher Education Qualification (FHEQ) - Level 3 or equivalent
Experience of copper/fibre systems
or
experience of Digital Microwave/Transmission system
or
experience f IP or Telecoms Networks
Desirable Qualifications/Experience:
ITIL Foundation
Previous experience of Telecoms systems e.g. Microwave, Transmission, UHF radio
Power distribution networks
Knowledge of incident management systems
Experience with the configuration and maintenance of MDM applications
What we'll offer
Along with a competitive salary between £30,985 - £39,029, depending on experience, we also offer great benefits including:
Standby payment + banked hours
Enrolment into our pension scheme, with a generous company contribution
Participation our Company Transport Provision
We're excited to hear from candidates with a passion for our company, the energy industry, and those that have a desire to succeed.
Apply now and we'll be in touch!
Posted: 25 March 2024
Closed: 15 April 2024
*please note, this role may close early due to volume of applications
Applications are considered on the basis of their suitability for the post, irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.