Technology Governance Analyst

The Technology Governance Analyst delivers governance and continual service improvement activities to safeguard the use of systems and data ensuring compliance to regulatory standards, ensuring best value and appropriate use. They work to best practise service management standards such as ITIL with a specific focus on continuous improvement, service catalogue management, access management, service request fulfilment and risk.Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.The Technology Governance Analyst delivers governance and continual service improvement activities to safeguard the use of systems and data ensuring compliance to regulatory standards, ensuring best value and appropriate use. They work to best practise service management standards such as ITIL with a specific focus on continuous improvement, service catalogue management, access management, service request fulfilment and risk.They produce the Technology team’s information reporting, taking an analytical view to turn data into information, highlighting trends by identifying leading and lagging indicators to support recommendations for change such as optimised use of licences, identification of problem management and risk mitigation activities.They work with stakeholders across St John as an advocate for best practise to guide technology decisions using a range of channels including internal communications systems to promote key messages and alerts. They challenge the use of unauthorised technology, participate in audit activities and facilitate workshops and review sessions with colleagues across Technology and Digital teams to identify continuous improvement.We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.Please see the job description for more detail (this can be viewed on our website or once you click apply)About You:Educated to A-Level standard qualification in a relevant subjectExperience of writing complex technical reportsExperience of working within an ITIL aware environment to defined process and procedureAbility to explain technical concepts to a non-technical audienceAbility to analyse complex sets of data and highlight leading and lagging indicatorsAbout The Role:Managing the IT service management system for the Technology Governance Team, ensuring that requests are responded to and resolved to service level agreements such as requests for new software, investigations into unauthorised use of technologyAnalysing critical sets of data to highlight and spots trends and recommend improvementsMaintaining the following action and improvement registers: Continual Service Improvement (CSI), Technology Risk, New Software Requests, Unauthorised Systems, ensuring sufficient detail is captured, supporting prioritisation and resource scheduling.Supporting the Technology Governance Manager with chairing the weekly review board for new software requests, working closely with Digital.Ensuring key supporting procedures in place for all policies, with key stakeholder comms and training and supporting activities to monitor policy and process complianceAbout Us:This is a fantastic opportunity to join a team of over 1,900 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).Find out more about us, including our new Ask Me campaign, atwww.sja.org.uk If you are a current St John Ambulance employee, please apply here: Click here For all other candidates, or St John Ambulance volunteers wishing to apply: please apply belowWe reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do nottolerate any form ofdiscriminationandengendera sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship.We believe passionately in equality, diversity and inclusion.Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.Recruitment Agencies:We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.
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