Technology Analyst

Description Summary
This role will deliver business support for the integration & implementation of technology solutions including hardware, workstations & operational technologies and will oversee the relationship with the third-party IT support provider (MSP).
The role will utilise IT and data science to highlight & develop trends providing greater insight to the business to streamline processes.
The job holder will own the business IT roadmap and will play a key role in delivery of roadmap projects supporting the business to stay ahead of emerging cyber threats.
Responsibilities
Oversee performance of the MSP
Proactive response to issues/triage to support MSP
Policy writing & development and roll out of IT training to employees
Development of the IT project roadmap with stakeholders and co-ordination with MSP to deliver
Ensuring security standard are constantly reviewed to deal with emerging threats/changes
Preparing for quarterly cyber assessment review
Progressing the cyber security roadmap
Responsibility for site hardware, upkeep & repairs if required
Liaise with MSP for completion of projects highlighted by assessments e.g., vulnerability scans output
Onsite IT support for employees on day-to-day matters with escalation to MSP as appropriate
Develop DR frameworks as part of business continuity
Use the data provided from analysis to track current site performance and KPI metrics to identify possible areas and solutions for improvement opportunities
Utilise data to drive the site efficiency and effectiveness programme
Provide insight online performance losses to the site leadership team from the Zero Loss toolkit
Knowledge, Skills & Experience
Ability to train others
Methodical & data driven mindset
Ability to present back data to stakeholders at relevant level of detail
Prolific use of office & office systems
Basic/intermediate knowledge of IT systems
Understanding of computer hardware & individual components
Proactive for changing situations in macro environment
This role will report into the CFO with a dotted line into our Site Engineering and CI Manager. Applicants will be accepted from both an internal and external search.
Values
Creates a clear, stretching future vision for the site and motivates employees to contribute their best to its achievement - Customer First
Demonstrates clear ownership, ambition and pride in the business and the local team's performance - Be the Best
Works collaboratively with immediate and extended teams, building common agendas, aligned objectives and delivery plans - Stronger Together
Open and authentic in their interactions ensuring they match actions and words, building trust and support with others - Make It Happen
Is keen to make a difference through increasing awareness of environmental impacts and performance both locally and the environment as a whole - Socially Responsible
General
To take responsibility for the health, safety, and welfare of yourself. Actively follow the Company's Health and Safety Policy, procedures, and safe systems of work
Actively follow the Company's Environmental Policy and procedures and play your part in the achievement of environmental initiatives
Be responsible for your quality of work and ensure that any quality checks required are carried out.Seek support as necessary
To observe and continually promote equal opportunities and diversity
To undertake all reasonable training activity designed to support you in your role
To gain an understanding of the company's products
To note, understand and comply with the Company policies and procedures. These documents will be available on People HR and available to sign independently.
To undertake any such other reasonable duties within your skillset as may from time to time be required by your manager