Technical Writer

All Africa Capital is looking to develop market leading experiences in mortgages, savings, and current accounts. If you love the thrill of a startup environment and are ready to bring your mix of skills, passion, and attention to detail to the table, then this is the role for you.
We are seeking
Technical Writers
to lead the documentation of technical development for the Bank.
The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also collaborate with engineers, developers and other technical specialists in order to understand required content.
Salary: up to £40,000
Responsibilities
Creating clear and concise material, taking care of editing and proofreading tasks
Updating and maintaining a library of technical terminology and documentation
Revising or rewriting existing technical literature
Researching and gathering technical information and studying target audiences
Testing whether users understand newly developed material
Working closely together with printers, illustrators, graphic designers, translators and other relevant professionals
Staying up to date with the latest trends and developments in the industry
Producing electronic documentation in addition to hard copy manuals
Lead by example
Lead the technical documentation and requirements to achieve regulatory compliance
Collaborate with product teams
Collaborating with engineers, developers and other technical specialists to ensure that they understand the subject
Elevate product at the Bank
Proactively and independently identify areas of opportunity for analysis
Navigate the Bank environment and community
Explore large, complex, and loosely defined datasets to create actionable insights
Collaborate with the engineering teams to improve infrastructure, models and processes
Identify opportunities to create efficiencies in team processes and tooling, including enabling other teams to self-serve on product management
Demonstrate the Bank’s values on a daily basis
Operate in an iterative mindset, focused on delivering improvements and value at high velocity
Document every action in either an issue, MR, the handbook, or READMEs so analyses and findings are discoverable, following the culture of handbook first.
Key knowledge and Qualifications
Proven working experience in technical writing of software documentation
Ability to deliver high quality documentation paying close attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Excellent written skills in English
Strong working knowledge of Microsoft Office
Basic familiarity with the SDLC and software development
University degree in Computer Science, Engineering or equivalent preferred
Familiarity with Jira and the XRAY plug in
Ability to write user-friendly, engaging copy about highly technical subjects
Ability to understand and accurately translate technical information for a general audience
Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript
Familiarity with content and learning management systems (CMS and LMS)
Familiarity with documentation publishing software, such as MadCap, RoboHelp, or Wikis
Excellent problem-solving skills
Ability to effectively use of analytics to improve user-facing content and applicant programming interface (API)
Past use of Agile/Scrum or similar collaborative tools a plus