Technical Support Specialist - 2nd/3rd line

Technical Support Specialist - 2nd/3rd line
Ashford, Middlesex
Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8)
3 days per week Hybrid (following initial 3 months full time onsite).
The Technical Support Specialist will have the following skills/background;
Essential experience:
* Ability to navigate and work efficiently using IT software.
* Logging using inhouse CRM. Accurate ticket resolution.
* Document and maintain detailed records of support interactions and solutions.
* Liaise with 3rd parties
* Dealing with 2nd/3rd line queries effectively to competition.
* Patient with excellent customer service skills/commercial awareness
* Excellent Problem Solver and team player
* Confident and able to communicate clearly and effectively
* Ability to communicate and provide great customer service
* Being able to work independently and part of a team
* Able to cope under pressure and meet deadlines
* Great organizational skills
* Outgoing and forward-thinking mindset
Desirable:
* Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed).
* Be able to deal with customs clearance processes for import/export and any issues that may arise
* Freight forwarding ops knowledge
* Knowledge of freight software packages
* 2+ Years in Freight Forwardin...