Technical Support Representative

Why N-ableIT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!We are looking to hire a Technical Support Representative for our Edinburgh or Dundee office. As a part of our Technical Support team, you will utilise your well developed communication and interpersonal skills to compliment your inquiring mind and strong technical knowledge to solve any technical issues our Partners may encounter. What You'll DoDeliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issuesCombine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partnersRedirect or escalate issues appropriately and maintain a thorough and accurate documentation of casesPrioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level ObjectivesMaintain and continue to develop in-depth knowledge of N-able products and services What You'll BringBusiness German would be an advantageTechnical degree/diploma or experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex)Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logsUnderstanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus)Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, PythonKnowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plusExperience in phone, email, and chat supportPartner-focused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge Purple PerksMedical, dental and vision coverage Generous PTO and observed holidays 2 Paid VoluNteer Days per year Employee Stock Purchase Program FuN-raising opportunities as part of our giving program N-ablite Learning – custom learning experience as part of our investment in you The Way We Work – our hybrid working model based on trust and flexibility About N-ableAt N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.#LI-JM2 #LI-Hybrid
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