Technical Support Officer

Job Title: Technical Support Officer

Location: Redbridge, London

Contract Type: Temporary

Start Date: June 2024

Contract Length: 3 months

Hourly rate: £16 PAYE (umbrella options available)

Industry: Fleet Management

Our client, a leading organisation in Fleet Management, is seeking a motivated Technical Support Officer to join their team East London. As part of their team, you will play a crucial role in providing high-quality technical support to ensure the smooth operation of their Transport Administration Department.

Key Responsibilities:

Assist with the maintenance of vehicle accident damage and incident records.
Resolve supplier and customer issues in a polite and efficient manner, such as late payment of invoices.
Liaise with customers to ensure the provision of replacement vehicles from fleet resources or external hire companies when required.
Support the Fleet Support Manager with the computerised fuel monitoring system.
Run the Transport Reception desk, handling customer queries in a timely and professional manner.
Manage the transport vehicle pool and hire fleet to optimise utilisation.
Coordinate with internal customers, commercial hire companies, and contractors for vehicle and plant spot hire and other services.
Maintain comprehensive vehicle records, both manually and computerised, to comply with legal requirements.
Assist with filing statutory documents and perform other clerical duties as needed.
Coordinate service visits with suppliers of workshop equipment.
Qualifications and Skills:

Hold a current Certificate of Professional Competence in Transport Operations (CPC) and a valid clean driving licence.
Strong computer skills with experience using Microsoft Office tools, especially Access, Excel, and Word.
Familiarity with vehicle fleet management systems is advantageous.
Excellent communication skills with the ability to communicate technical information to vehicle technicians.
Conflict resolution skills and the ability to build relationships with customers and suppliers.
Numeracy and literacy skills for reviewing financial data and administrative tasks.
Why Join Our Client's Team?

Work with a dynamic organisation at the forefront of the Fleet Management industry.
Gain valuable experience in a team-based environment where collaboration is encouraged.
Have the opportunity to contribute to the ongoing improvement and development of their services.
Enjoy a supportive and inclusive workplace culture.
Temporary contract with the possibility of extension based on performance and business needs.
To apply for this exciting opportunity as a Technical Support Officer, please submit your application through our website or contact our team for more information.
Note: Only shortlisted candidates will be contacted. Parking is available nearby. The office is conveniently located a few minutes' walk from a train station.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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