Technical Support Engineering - Industrial Placement (12-months) London Technical Support Engin[...]
Posted 2 months ago
- London, Greater London
- Any
- External
- Expires In a month
The Role
As part of the Technical Support team, based out of our London office, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. You work on the same issues and projects as full-time Technical Support Engineers, so if you are interested in making an impact and learning valuable career skills in a highly technical real-world environment, come join us!
Responsibilities
Troubleshoot network, hardware, and software issues related to the Verkada platform
Provide best practice design and integration expertise to enterprise customers
Communicate technical matters to customers both orally and in writing
Own customer issues from creation to resolution
Collaborate with Engineering and Product teams to test new products and identify bugs
Contribute content to our Knowledge Base
Lab testing and team projects
Requirements
University students seeking a Sandwich year/ Industrial Placement. & working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language
Ability to communicate complex technical matters both orally and in writing
Demonstrated problem-solving skills and attention to detail
Ability to work within a team environment
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Industrial Placement Perks & Benefits
Our benefits and perks programs include, but are not limited to:
Kitchen filled with drinks and snacks & daily food allowance at the office
Employee Pay Disclosure
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. For this role, Verkada estimates a starting annual base salary will fall in the range of approximately £39,000. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. Annual base salary is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
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As part of the Technical Support team, based out of our London office, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. You work on the same issues and projects as full-time Technical Support Engineers, so if you are interested in making an impact and learning valuable career skills in a highly technical real-world environment, come join us!
Responsibilities
Troubleshoot network, hardware, and software issues related to the Verkada platform
Provide best practice design and integration expertise to enterprise customers
Communicate technical matters to customers both orally and in writing
Own customer issues from creation to resolution
Collaborate with Engineering and Product teams to test new products and identify bugs
Contribute content to our Knowledge Base
Lab testing and team projects
Requirements
University students seeking a Sandwich year/ Industrial Placement. & working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language
Ability to communicate complex technical matters both orally and in writing
Demonstrated problem-solving skills and attention to detail
Ability to work within a team environment
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Industrial Placement Perks & Benefits
Our benefits and perks programs include, but are not limited to:
Kitchen filled with drinks and snacks & daily food allowance at the office
Employee Pay Disclosure
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. For this role, Verkada estimates a starting annual base salary will fall in the range of approximately £39,000. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. Annual base salary is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
#J-18808-Ljbffr
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