Technical Support Engineer

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. Your Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision. A Day in the Life of a Technical Support Engineer: Provide first response and technical support issue resolution via chat, email, phone and remote sessions.Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.Escalate cases requiring advanced technical skill.Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.Serve as the client’s subject matter expert for the Appspace platform and appIdentify operational issues via retrieval and evaluation of errors and logsProblem solve and embrace technical curiosity to research issues when needed Stay organized and document all customer interactions using company CRM (Salesforce) and related toolsWhat You’ll Need: Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressureExperience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desiredExperience with Windows Server 2016/#####, WebServer (IIS) or Linux environments Working knowledge of databases such as SQL or MY SQL.Understanding of TCP/IP networking, DNS and proxies is a plusProficiency in Microsoft Outlook & office suiteBasic experience with graphic design and/or video editing suites not required, but a plusOutgoing, helpful, and passionate about providing excellent customer service Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred Bachelor’s degree or equivalent/related work experience (2-5 years)Working knowledge of JIRA and Salesforce preferredThe Perks of Working for Appspace: For all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.
Additional perks include:
Generous PTO
Remote work opportunities
Paid company holidays
A casual dress work environment
Disclaimer: Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.
Are you currently authorized to work in the UK?
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Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Appspace’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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