Technical Support Engineer

WHAT YOU'LL DO
The Braze platform is a sophisticated and powerful marketing tool. As a Technical Support Engineer you will be challenged with investigating and resolving complex customer issues escalated by Braze’s Technical Support, Customer Success, and Onboarding teams.
Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and product features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.
WHO YOU AREPeople say you’re a great communicator and top-tier problem solver! You look for every opportunity to make things better and you’re all about the team. You get a thrill from helping customers and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.
BS in Computer Science (or comparable bootcamp or professional experience)
2-3 years of web and/or mobile application development experience
Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java
Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)
Excellent communication skills
Ability to be part of an “on call” after-hours rotation team
Talent for synthesizing complex ideas and communicating them in a way others can easily understand
Bonus:
Experience in React, MongoDB, and/or distributed systems
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