Technical Support Engineer

Job DescriptionWorkspace EngineerLocation: London, UKOverview: Join our dynamic team as a Workspace Engineer, reporting to the Head of End User Services within our Digital & Technology division. You'll play a vital role in enhancing workplace experience by resolving IT issues, implementing new solutions, and supporting project work.Key Responsibilities:Provide 3rd line support across multiple technologies, including desktop, unified communications, networking, Citrix, and meeting room technology (AVVC).Investigate and resolve incidents and problems, ensuring efficient operation and service excellence.Collaborate with IT colleagues and stakeholders to implement project requirements and enhance services.Create and maintain knowledge documents, change requests, and processes and procedures.Core Skills and Knowledge:Excellent customer-facing and communication skills.In-depth technical knowledge of modern workplace solutions, including M365, email technologies, print solutions, and security processes.Experience with Citrix, Azure services, and meeting room technology.Ability to manage stakeholders and work independently.Technical depth and breadth across multiple areas of IT.Additional Information:This is a 6-month fixed-term contract position, with the potential for extension.Pension: 10% non-contributory pension.Immediate start date.Interview Process: The interview process will consist of one stage, with further details to be provided.
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