Technical Support Engineer - Graduate

2 weeks ago
Be among the first 25 applicants
This range is provided by RedTech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Technical Support EngineerA brilliant opportunity for a talented Graduate or experienced support professional to work as a Technical Support Engineer joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression, and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field. On a daily basis, you will be working as first response to customer issues, triaging problems, and liaising with the technical teams through to resolution.Location: Central London- 3 days in office / 2 days remoteSalary: £28,000 - £32,000 + healthcare, pension etc.Requirements for Technical Support Engineer:A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related disciplineAt least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).Basic scripting knowledge in Python or Bash beneficialExcellent customer-facing skillsA motivated self-starter with a problem-solving attitudeStrong aptitude for picking up technologiesAbility to work with autonomy and as part of a teamGreat communication skills with fluent spoken and written EnglishResponsibilities for Technical Support EngineerYou will initially be fully trained on the machine learning platform to understand the intricacies of the productYou will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)Manage customer issues from initial report through to resolutionBasic troubleshooting, and escalation of issues to the tech teamGive an excellent customer experience throughout the resolution processWhat this offersWorking for an industry-leading software company who has a fantastic track record of successfully hiring and training graduatesAn exciting opportunity to support a cutting-edge machine learning platformA good remuneration and benefits packageApplicationsIf you have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent)are on your CV. Please send an up-to-date CV via the relevant link.We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).Keywords: Technical Support, Product Support, Customer, Client, Requirement gathering, Project management, machine-learning, Information Technology, Technical Support Specialist, Software Support Engineer, Customer Support Engineer, Application Support Analyst, Help Desk Engineer, IT Support Engineer, Systems Support Specialist, Software Solutions Engineer, Product Support Specialist, Client Services Engineer software development, artificial intelligence, mathematics, physics, chemistry, engineering, Python, Java, C++, JavaScript, Bash, 1st line, first line, junior, trainee, graduateRedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at RedTech Recruitment by 2xGet notified about new
Technical Support Engineer
jobs in London, England, United Kingdom.
London, England, United Kingdom
15 hours ago
London, England, United Kingdom
15 hours ago
Hammersmith, England, United Kingdom
3 weeks ago
London, England, United Kingdom
2 weeks ago
London, England, United Kingdom
1 week ago
London, England, United Kingdom
1 month ago
IT Support Engineer - 1st and 2nd Line - London (Brentford) - 12 Month Contract
Isleworth, England, United Kingdom
2 weeks ago
London, England, United Kingdom
4 days ago
Technical Support Specialist - Hedge Fund - LondonWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr