Technical Support Analyst

Technical Support Engineer - London – Windows - Desktop - Intune - M365 - London. Established global financial services organisation seeks to hire a Technical Support Engineer for their expanding infrastructure support team. The Technical Support Engineer will provide 2nd line support for all desktop-related software and hardware, whilst providing basic networking and project-based support for new and current initiatives starting later in 2024.The Technical Support Engineer will:Work with users across the business providing desktop support for all desktop infrastructure that includes all applications, software, and hardware.Windows 7 - Windows 10 support.M365 support.Active Directory administration, Disaster Recovery testing.Basic network support – patching, network cable support.Monitor and suggest ways to improve user experience.The Technical Support Engineer will need:2 years of commercial desktop support experience.Proven Windows AD administration.M365 Experience.VMWare Experience.MDM Admin Experience.Solid Active Directory – Group Policy experience.Hardware and software support experience.Experience configuring, monitoring and support of business-critical environmentsThe Technical Support Engineer will play a crucial role within the team, contributing to the enhancement of infrastructure and desktop support across the business. There will be opportunities to engage in automation and DevOps projects in the future. The organization is currently involved in various infrastructure-based projects, and the IT Support Engineer will actively participate in these initiatives.
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