Technical Support Advisor

Due to continued growth, Hutchinsons are delighted to recruit a newly created role for a Technical Support Advisor to join our Omnia team, joining this newly established team based in our Wittering office.
You will be developing and maintaining expert level knowledge of Omnia, our market leading digital farming platform, to enable you to provide high quality technical support to both internal and external users.
KEY RESPONSIBILITIES
Providing phone and email based technical support to a variety of users, troubleshooting issues and providing guidance to enable best use of Omnia and TerraMap
Support in the day to day running of the newly established helpdesk, ensuring all calls, tickets and requests are dealt with effectively, communicating the status and escalating issues where required.
Supporting with the production and delivery of on-going training to all users
Providing support throughout the on-boarding process
Actively seeking feedback on the platform, sharing any potential developments with the team
This role will suit someone with previous helpdesk experience who is highly IT literate and interested in developing an in-depth knowledge of Omnia. An interest in farming would be beneficial. You will be a confident communicator with the ability t...