Technical Support Advisor

Are you looking to get into the world of technology? Do you have great customer service skills? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so, please get in touch! I am recruiting for a Technical Support Advisor for a fast-growing IT company based in the Altrincham area. The role will involve working as part of a close-knit team, in educating and troubleshooting any technical queries received from customers. The role is not a high-volume script-based role and would suit someone who is keen to deal with in-depth investigative issues needing a high level of ownership and attention to detail. The salary is £24,000pa with an OTE of £25,200pa, achieved by working towards customer service KPIs. Commission can also be earned when processing sales orders. The Working hours are 5 x 7.5hr shifts across 7 days Monday to Friday 8am - 8pm, Sat and Sun 8am - 6pm and overtime is usually available, paying double time. What will you be doing as Technical Support Advisor?Handling any incoming customer queries via telephone, email & live chatTroubleshooting reported problems managing the issue, and provide regular feedback to the customer with updates on the issueCollaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customerDevelop an in-depth knowledge of the companys products and servicesManage a busy workload and assess prioritiesAccurately record all information and dialogue with the customer on internal systemAny other ad-hoc duties as requiredWe would LOVE to hear from you if you have the following skills and experience:Previous experience working as a Customer Service Advisor / Helpdesk Advisor would be idealKnowledge or experience within a Telecoms, IT or Technical environment is desirableThe role is dealing with in-depth investigative issues needing a high level of ownership and attention to detailProactive and solutions focused approach to workExcellent communication skills, with ability to deliver the message with confidence and empathyMust be able to listen well and really pinpoint the issue needing to be resolvedEnjoy working as part of a team, and have the drive to work from own initiativeWhat will you get in return for your work as a Technical Support Advisor?The salary is £24,000pa with an OTE of £25,200paOvertime available each month paid at double timeWorking hours are 5 x 7.5hr shifts across 7 days Monday to Friday 8am - 8pm, Sat and Sun 8am - 6pm.Weekend shifts are remote basedHolidays: 25 days holiday + bank holidaysOpportunities for progression and personal developmentChance to join a fun, dynamic working environmentIf this sounds like a role you will LOVE, please send your CV today!We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
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