Technical Support Advisor - MOD

As Technical Support Advisor – MOD
you will provide support for military applications both land and sea based. Together with 1st /2nd line network operations support including monitoring of NSSL’s VSAT Networks and its BGan POP.
As Technical Support Advisor – MOD
you willbe part of a friendly, supportive Global Customer Support Centre and report to Head of Operations.
Your day-to-day responsibilities will include
Liaising with the internal MoD projects and engineering teams and monitor and responding accordingly to the MoD Escalations email inbox
Responding to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA’s are met..
Providing 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding
Managing inbound calls as required by the Shift Supervisor
Monitoring the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues.
Managing cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups
Experience required
Royal Navy communications systems
Customer facing experience
Ability and willingness to continuously learn and support new systems and services
Inmarsat and/or VSAT operational, service or technical experience
In depth technical knowledge of at least some of the following customer equipment or systems o NAICIS, MNE, SCOT, LC2, IRL
Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX
o Cobham Seatel, T&T and Intellian VSAT equipment
Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya o 3G/4G Wireless LTE
Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches
Network Operations experience
Rewards/Benefits include
Competitive base salary
Annual bonus based on company and individual performance
Pension matched up to 7.5%
On completion of probation, you will be eligible to with work from home Wednesdays and Fridays, or have “Time in Lieu” (work up to 1 hour per day before or after work to gain extra day off per month)
25 days holiday, plus bank holidays
Onsite Gym
Free parking
Company
A highly established and successful communications service provider, with deep customer understanding and engineering skills who deliver integrated, affordable, and assured solutions to customers’ worldwide. A growing and ambitious company in an exciting sector, which can offer excellent potential for career progression.
Maritime Communication Systems | VSAT | Inmarsat | Cobham Seatel | 3G | 4G | Wireless | IP | Network | CISCO | HP Switches |
Bluestream People are an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an as an Employment Business for temporary / contract recruitment.
#J-18808-Ljbffr