Technical Specialist - IT Service (Shift)

About the role
Working in the IT Shared Services area of IT Service this role ensures ITIL best practice is adopted and promoted across the organisation.
Continually assesses ways of working in order to develop or revise artefacts and processes that improve team efficiency and effectiveness. A role model within the team who provides mentoring and coaching to peers and junior team members.
This role is responsible for ensuring the availability of the Societys systems 24x7/365.
This role is the sole point of escalation for the team on night and weekend shifts. It will ensure that overnight batch completes successfully and in a timely manner, escalating where necessary to avoid impact to the business and the online day.
The Technical Specialist should manage, monitor and delegate work to other members of the shift in line with the capabilities of their shift, ensuring all channels of engagement to the team are monitored and actioned. They should raise risks, concerns where identified, and continually look to improve the way the IT Operations team works.
Be the lead on Major Incidents on behalf of the IT Operations team.
Give advice and assistance to shift members to help them develop.
Reports into the IT Datacentre and Operations manager with feedback regarding performance and improvements for the team.
Ensuring that all issues requiring escalation are escalated correctly and in line with known processes.
Validate and update documentation on a ...