Technical Services Manager

TECHNICAL SERVICES MANAGER
Office based – Norfolk HQ
Competitive basic plus bonus + range of benefits
The Company
Our client is a highly successful 100+ year European food group, producing a large range of herbs, flavoured edible oils, sauces and marinades sold through grocery retail and to food manufacturers. As a family business, they are proud to have grown to be a global leader through continued investment in agricultural know-how, product innovation and an unreserved commitment to providing the consumer with great tasting food products.
As part of their continued investment for growth in the UK market, they are looking to appoint an experienced Technical Services Manager who is a key member of the UK senior leadership team.
The Role
As a member of the Senior Team, in conjunction with the Group Central Technical function, the Technical Services Manager will take charge of the company’s UK market responsibilities in terms of product safety, quality, legality and authenticity.
This is a pivotal role, requiring direct liaison with both customers’ technical functions and suppliers on all things product, and in doing so delivering and maintaining the very highest levels of service at all times, to differentiate ourselves from our competitors.The remit is wide across all aspects of technical services management, including specifications, audit questionnaires, gap analysis, customer site visits, maintenance of BRC and HACCP, food labelling, ERP system management, continuous Horizon scanning, shelf-life extensions, traceability, managing customer product complaints and championing Food Safety Culture within the company.
You will also have a direct report, who you will lead and manage, identifying and organising their training and development where required. Always looking to improve what we do, you will be actively encouraged to explore projects and opportunities for better ways of working, with the full backing of the business.
This is an office-based position at our client’s Norfolk-based UK head office. You can work from home one day a week. The role will involve some UK and international travel.
About You
Are you degree educated (or have HND equivalent in a food related discipline) with a minimum of 5 years’ experience in a technical role in a BRC accredited food manufacturing environment in the UK or Ireland? Are you fully conversant with what’s needed to supply the leading grocery retailers and/or the major food manufacturers in all aspects from codes of practice and technical requirements to the latest compliance standards? Do you think of yourself as a ‘completer finisher’, with excellent organisational and time management skills? If so, you could be just what our client is looking for.
You’re a personable, hands-on individual that can build relationships easily and has strong influencing skills. You’re keen and comfortable to be both customer facing and managing/influencing the wider team, able to make decisions and use your initiative. Above all, you have the drive and determination to deliver in this important role, and are looking to apply your knowledge and experience to a new challenge, within the exciting and progressive category of food ingredients.
A full, clean driving license is a must for this role.
So if you fit the bill for this career-developing opportunity in an established, well-invested and growing business, please apply to ##### (or call Mark Smith on 07747 847214), quoting ref number MS/#####, sending your CV together with current benefits package details.