Technical Service Advisor

Technical Service Advisor - High WycombeAre you a great problem solving and looking for a new career?Pertemps Aylesbury is currently recruiting for a Technical Service/ Customer Success Advisor for our manufacturing client based in High Wycombe.Job Purpose:Supporting existing customer base ranging from single end users to corporate clients in the region. Assisting with both hardware and software support and configurations issues. Arrange and dispatch evaluation equipment for developers. Working with both the hardware and software support teams.Salary: £22,308Hours: 9am-5:30pmDuties:Working as part of the technical teamSupporting customers via phone, email, and live chatAiding clients to integrate products within their applicationsAssisting with integration issues reported by clientsReporting integration issues back to software support teamSuggesting driver an improvement to software team.Testing new drivers and releasesGuiding customers with regards to the best product for their needsPreparing and logging evaluation units for dispatchCarry out additional duties as deemed necessary by the Technical DirectorRequirements and Skills:Exposure to programming is an advantagePrevious Customer Service/Technical experience is an advantageGreat at problem solvingGreat communication skillsCompany Benefits:25 days Holiday + 8 bank holidaysPensionDeath in servicePrivate health careChristmas close downIf you would be interested in this role, then please apply, or call Corinne at Pertemps
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