Technical Operations Manager

Technical Operations Manager – Hertfordshire (Hybrid)
As a skilled Manager who has a good grasp of service delivery and technical operations, running a small service desk team and being hands-on, this role will allow you to use your technical capabilities and become more client-facing. This one could be for you!
We have partnered with a small but mighty agency that boast an impressive client base, many of which are based overseas. With their client base continuing to grow they are looking to add a Technical Operations Manager to the team to help them maintain service level agreements and a five star service for their end clients.
Why them?
This role is permanent and Hybrid working
You can look forward to a starting salary of
£50,000
You will oversee escalated technical issues, coordinating the technical response, and identifying the requirement for improvements and enhancements.
You will be involved in the implementation of these improvements, coordinating with our development teams and technical project managers where required.
You will work closely with the Senior team to ensure technical delivery is at the highest level.
About them
The company are a global agency who specialise in Music. Based in the Hertford area. They pride themselves on delivering fast, effective solutions for their clients putting customer service at the highest priority.
What you will ideally have experience of?
Excellent communication skills (verbal & written)
Service desk or Helpdesk Management Experience
Reporting skills
Managing stakeholder relationships
Microsoft
Active Directory
SCCM, ITSM Tools
Performance management and appraisal experience managing a small team.
Root cause analysis & Major incident management
What’s next?
If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly.