Technical Leader, Claims

Technical Leader, Claims
Salary: Agenda for Change, band 8b (£58,972.00 - £68,525.00)
Location: NHS Resolution’s Leeds offices – hybrid working or fully remote
Contract: Permanent
Closing date: 28 May 2024 at 23:59pm
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests .
This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1.
To apply please provide us with your CV accompanied by a covering letter highlighting what you will bring to this role in terms of your background, experience, skills, and career achievements to date by the closing date.
The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having talented claims managers as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.
About NHS Resolution:
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
Join NHS Resolution and be part of the wider NHS family.
are a unique organisation that provides expertise to the NHS on resolving concerns and disputes fairly.
share learning for improvement and preserving resources for patient care.
NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values:
Professional
We are dedicated to providing a professional, high-quality service, working flexibly to find effective and efficient solutions.
Expert
We bring unique skills, knowledge, and expertise to everything we do.
Ethical
We are committed to acting with honesty, integrity, and fairness.
Respectful
​​​​​​​We treat people with consideration and respect and encourage supportive collaborative and inclusive team working.
To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People. Find out what our staff say about working at NHS Resolution – visit our LinkedIn page
The opportunity:
We have an exciting opportunity for a talented Technical Leader to join the Claims Management function on a permanent basis.
This role is a key strategic role in the function. The Technical Leader is a senior member of the team, investigating, negotiating, reserving and settling claims.
The successful applicant will utilise their extensive knowledge of the Claims environment and its user needs and business goals to deliver a high-quality claims service, contributing to the delivery of the strategy and the Business Plan and meeting the function’s Key Performance Indicators.
What you’ll be doing:
As a Technical Leader, you will be accountable for the technical performance of the team whilst ensuring an exemplary standard of customer service and team technical competence.
The Technical Leader is also accountable for team and self in the achievement of technical KPIs and in the achievement of, or exceeding, designated technical audit standards. They will be accountable for the technical development of staff and in collaboration with the Operational Team Leader is responsible for career development.
The successful applicant will contribute to successfully managing claims on behalf of Trusts or GPs and NHS England. Case managers are responsible for their own portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.
What you’ll bring:
Insurance, legal, clinical or medical qualification
Extensive experience of handling complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets
Ability to explain highly complex issues to others and overcome any barriers to understanding.
Expert, specialised and in-depth knowledge over a wide range of areas related to personal injury and clinical negligence claims
Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims.
Demonstrable evidence of the ability to plan and organise a broad range of complex activities and service improvement strategies with the ability to adjust plans or strategies as service and customer needs change.
Experience of planning designing and delivering training interventions to share expert knowledge
Understanding of NHS Resolution business and strategic objectives and philosophy and PEER values
Excellent communication skills, including composing complex correspondence and legal documentation (additionally assessing written skills for this application)
What we offer in return:
Competitive salary and benefits package.
Opportunities for career growth and development.
Collaborative and innovative work environment.
Work in a progressive environment towards data-driven strategies.
A commitment to diversity, equality, and inclusion.
Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
A commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
24 hours employee assistance programme from Health Assured (EAP)
Eye care vouchers for SpecSavers.
Health service discounts.
Blue Light card, a discount service for the emergency services and the NHS.
Bike to work scheme.
Season ticket loan scheme.
Additional information:
A candidate pack with more information on the role, team and organisation is available on request via email: #####
Closing date: 28 May 2024 at 23:59pm
We reserve the right to close the advertisement early, should we receive sufficient applications.
***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.
We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact #####
We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn ‘Life’ page, highlighting our accomplishments, employees, and company culture.