Technical Engineering Manager

Job Description
Join Our Team at Smart Managed Solutions
Position: Technical Manager
Reporting to: Account Manager
Company Overview:
At Smart Managed Solutions, we are a leading building services and engineering business in London, dedicated to helping the world's smartest companies maintain their facilities to the highest standards. With over a decade of experience, we've established ourselves as trusted experts in delivering quality engineering services to top-tier data centers and commercial facilities.
Overall Purpose of the Job:
As a Technical Manager, you will provide crucial technical support across client estate, collaborating with specialist service partners when necessary. Your responsibilities include ensuring compliance with industry standards, delivering world-class service, maintaining communication with clients and teams, and supporting the Smart Leadership Team.
Key Tasks/Responsibilities:
Manage all technical engineering activities across the portfolio.
Develop strong relationships with internal and external customers, serving as a focal point for all technical issues.
Respond to incidents during normal and out-of-hours, including attending sites outside of regular hours when necessary.
Oversee HV/LV shutdowns and produce switching schedules.
Deputize for the Contract Manager on critical sites.
Develop and maintain a forward maintenance plan and ensure compliance with AP duties.
Provide technical support to client FM and Estate Management Stakeholders.
Success Measures/Objectives:
Maintain updated records of statutory amendments.
Minimize disruption during property shutdowns.
Provide written switching schedules for properties with HV.
Receive positive customer feedback.
Display SMS Behaviors consistently.
Ensure efficient and well-presented staff.
Maintain sites to SMS Show site standard.
Accountabilities:
Accountable to Account Manager and the Accounts Management Team.
No directly reporting staff or budgetary responsibility.
Person Specification:
Experience in a similar role, with HV switching and shutdown experience.
Management and QHSE training.
Continuous personal development record.
Education/Knowledge/Aptitude/Character:
HNC or higher in Electrical Engineering preferred.
Minimum 3 years of lead engineer experience.
Professional Engineer license and BREEAM/LEED accreditation preferred.
Meticulous, customer-focused, and performance-driven.
Committed to excellent customer service and able to work under pressure.
If you're ready to take on a challenging yet rewarding role in a dynamic environment, apply now to join our team at Smart Managed Solutions.