TECHNICAL CUSTOMER SUPPORT ADVISOR

Technical Customer Support Advisor

Location: Poole, Dorset

Salary: £27,000 per annum (salary increase after probationary period)

Hours: Monday - Thursday 8.00am - 5.00pm Friday 8.00am - 4.00pm

We are recruiting for a Technical Customer Support Advisor to join a well-established business with offices located in Poole and Christchurch, Dorset.

If you currently perform well in a busy, friendly team where you all collaborate to deliver the best possible outcome for your customers then this could be a great opportunity for you.

Duties and Responsibilities include:

• Providing technical support to customers regarding queries with products purchased
• Managing key customer accounts within the brands businesses.
• Build strong working relationships with clients.
• Answer expected level of incoming calls and handle customer enquires methodically and professionally.
• Cross selling products and promotions.
• Process customer purchase orders through the systems with accuracy and attention to detail.
• Proactively call customers to offer alternatives to out of stock products and resolve any technical queries.
• Communicate clearly with other departments to ensure customer orders and enquiries are fulfilled on time
• Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
• Solve customer queries and complaints as they arise, delivering great service levels
• Build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together

Experience and Knowledge:

• A minimum of 12 months experience in a fast-paced customer service environment is essential
• Previous experience working in a technical customer service environment
• Good general standard of education including Maths and English
• The ability to use Excel to a basic level
• The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues
• Attention to detail to ensure that work is completed accurately and within standard operating procedures

Summary:

• Salary: £27,000 per annum (increases after probationary period)
• Monday - Thursday 8.00am - 5.00pm Friday 8.00am - 4.00pm
• Parking
• Development opportunities