Technical Customer Service Engineer

Job Title:
Technical Customer Service Engineer
Location:
Bridgend, Wales
Salary:
£24,000 per annum
Job Type:
Full time, Permanent
Working Hours:
Mon - Fri 09:00 to 17:30
Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks.
You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed.
Job Responsibilities:
Answering the phone to inbound calls from customers who require technical help
Troubleshoot and resolve software and hardwa...