Technical Consultant

Location:
St Albans, Hertfordshire, AL3 6PA (Hybrid Remote/Office/On-site)
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Salary:
Up to £65,000 (Dependent on experience)
Contract:
Full-time, Permanent
Working hours:
08:00 - 16:30 or 09:00 – 17:30, Monday to Friday (Excluding Public Holidays)
37.5 hours per week.
About The Role
We are looking for an experienced, hands-on Technical Consultant with strong networking experience to join our growing MSP in St Albans. Working within the Professional Services team, your responsibilities will be divided between escalated technical support, technical consultancy and pre-sales and project delivery to clients across the country.
Role Responsibilities
Oversee the delivery of client projects, adhering to agreed-upon scope, timelines, and budget
Conduct technical pre-sales activities, engaging with clients to understand their requirements and providing comprehensive technical solutions that align with their needs and expectations
Provide management and support for Cheeky Munkey internal systems, ensuring their smooth operation and optimal performance to facilitate efficient business operations
Serve as a dedicated escalation point for the Helpdesk, managing escalated tickets, ensuring they are completed in a timely manner and to a high quality
Facilitate seamless Client Onboarding/Offboarding processes, guiding clients through transitions
Liaising with clients, internal staff, and 3rd parties to efficiently deliver projects
Provide technical consultancy to Cheeky Munkey clients, offering expert guidance and recommendations to address their specific challenges and maximize the value they derive from our service
Carry out site surveys and create relevant documentation
Maintain accurate and up-to-date technical documentation
Work closely with the Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organisation
About You
Qualifications & Experience Required
Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune
Experience with Azure, including Azure Active Directory and virtual machines within the Azure Cloud
Deployment and advanced support of Microsoft 365 products, including SharePoint/OneDrive and Teams
Management and troubleshooting of Windows Server 2008-#####, including Remote Desktop Services, Active Directory, AD Sync
Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations
Understanding of virtualization technologies e.g VMware and Hyper-V
Understanding of backup and recovery concepts
Experience of configuring backups and running restores to all environments mentioned above
Understanding of and experience working with cloud technologies
Understanding of security concepts, compliance and governance
Experience working within technical project teams
Microsoft Certifications: MS-102, MS-500, AZ-104, AZ-140, MD-102
CCNA of equivalent experience
Skills & Qualities
•\tOutstanding problem-solving and troubleshooting skills
•\tA high degree of self-motivation, and a proactive approach to problem resolution
•\tAbility to adapt and learn in an innovative environment
•\tStrong technical insight, practical knowledge, and specialist capability
•\tExcellent written and verbal customer service and communication skills
•\tExcellent time management
About Us
Cheeky Munkey Ltd are a thriving IT Managed Services Provider (MSP) with over two decades of successful operation and a strong community presence. Currently supporting over 150 companies, we pride ourselves on our strong community ties and reputation for excellence.
As part of our close-knit team of nearly 40 employees, including 20 seasoned IT engineers, you'll collaborate with colleagues and serve a diverse clientele spanning various industries nationwide.
What's in it for you?
Key Benefits:
Competitive salary
Hybrid remote working
26 days Holiday accruing up to 30 days with each year of service (+ Public Holidays)
Company rewards scheme
Company pension scheme
Private Healthcare including:
· Private GP service
· Mental health support & talking therapies
· Optical, dental & hearing cover
· 24/7 Employee assistance programme
· Fitness & wellbeing discounts including 50% Gym Membership
Professional Development:
Personalised Professional Development Plans
Minimum 12 Days per year training time
Allocated training budget
Extra Perks:
Free onsite parking
Sensible work/life balance
Smart/casual dress code
Fun, friendly, and sociable team
Quarterly social events
Pool table in breakout area
Friday beer o'clock (Drinks provided!)