Technical Claims Handler

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
platform – discounts for over 800 retailers
days holiday (rising with service plus option to purchase up to 5 extra days a year!)
training, and professional qualifications
Please note:
This is a hybrid role where you will be required to come into the office, at least one day per week.
Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.
What will your day look like:
pro-actively manage a caseload of complex motor claims to conclusion
continuously drive improvement in the service delivery to clients
continually adhere to client specific protocols and best practice
work closely with colleagues within the firm to deliver consistently high levels of service
support the firms values and policies in a professional manner
create accurate Claims Management System records
own training needs and to request appropriate training to meet own performance targets
work act as appoint of referral and to mentor more junior members of the team, to ensure quality, service standards and productivity levels are maintained to a high standard
air innovative ideas within the claims handling teams
offer a high level of client contact and to continually look at the work procedures to improve the service delivery to clients
act as an administrator and a main point of contact for allocated clients
off client monthly reports and complete any client specified tasks as required
appropriate, attend client review meetings
undertake presentations to colleagues/clients at various levels in a manner which is motivational and sets expectations for quality and performance standards
assist with both internal & external auditing
undertake projects and to be able to deliver within agreed timescales
actively create a supportive and respectful working environment
Abilities And Knowledge:
Skills
develop knowledge of processes, systems and procedures
technical knowledge motor claims
good level of competence in the use of various IT packages including Word, Excel and PowerPoint
analytical skills
problem solving skills
Service Delivery
understanding of client protocols
understanding of ‘best practice’ and contribute to the development of it.
raise and offer solutions to all issues relating to client delivery
deliver presentations in a professional manner
Leadership
possess and display high personal standards
promote a positive and professional attitude
leadership skills & qualities
interpersonal skills
level of personal confidence
analytical skills
problem solving
to Achieve
and willing to work outside normal office hours if necessary
to work to targets and deadlines
to support other team members meet targets and deadlines
existing processes in a positive and constructive manner
Change
able to effect change
effective communicator at all levels
influencing skills
Development For Growth
commercial awareness
understanding client culture and requirements
input into enhancing our delivery of other services to our clients
Development
of self development
in the development of individual claims handlers
as referral point for CH1 and CH2
A bit about Davies:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We are a multi award-winning specialist professional services and technology business.We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Our values:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
We are
D ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.
We are
I nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.
We
S ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.
We are
C onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.