Technical Claims Consultant - Large & Complex Loss

Technical Claims Consultant - Large & Complex LossLiverpool - Hybrid (1 day a week in the office)Full Time, Permanent PositionLet's be brilliant for our customersJoin our Motability Large & Complex Loss team as a Technical Claims Consultant, where you'll lead high-value claims to resolution and shape excellence in claims handling.About usAt Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.What you'll be doingReporting directly to the Technical Claims Manager, you'll take on the role of Direct Line Motability Technical Claims Consultant, focusing on settling high-value and complex third-party claims efficiently while safeguarding the company's reputation. As part of a centre of technical excellence for Motor claims, you'll provide guidance and advice to various areas within Direct Line Group. Your responsibilities include managing a portfolio of catastrophic injury and complex claims, conducting thorough investigations, negotiating settlements, and staying updated on legal and procedural developments. Additionally, you'll contribute to the development of technical claims handling skills through coaching and training, ensuring compliance with legal and regulatory frameworks, and identifying opportunities for process improvements and efficiency. You'll also play a role in shaping the large loss claims handling strategy within DLG and may represent the company on industry bodies or review groups. Overall, you'll be instrumental in maximizing personal contribution to the job, focusing on cost management, profitability, and risk management within the DLG framework.What we're looking forDemonstrated expertise in handling large and complex loss claims within the motor insurance sectorIn-depth understanding of common law principles and legislation relevant to motor insurance claimsA handling authority limit of up to £1 million, indicating the capability to autonomously manage high-value claims and make informed decisions within delegated limitsStrategic mindset to contribute to the development of large and complex loss claims handling strategies within the organisationWhat we offer in returnWe wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:Generous 9% employer pension contributionAnnual company bonus of up to 10%25 days holiday allowance (plus the option to buy or sell up to 5 days each year)50% off home, motor and pet insuranceFree travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insurancePlus, many moreWays of WorkingOur hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.Read our flexible working approach here Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at
directlinegroupcareers.com Together, we're one of a kindHours: 35 hours (Monday to Friday, 9am to 5pm)Closing Date: Monday 13 May#LI-Hybrid#LI-CL
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