Technical Advisor

Technical Advisor Coffee & Vending
Location: Birmingham, Walsall, Oldbury, West Bromwich, Wednesbury, Wolverhampton, Stourbridge, Halesowen, Hagley
Package: £25,000 - £29,000 plus other company benefits
Hours: 37 hours per week (Monday - Friday)Monday - Thursday: 8:30am - 5pmFriday: 8:30am - 4pm
The Company
We are a leading multinational coffee machine specialist, providing a comprehensive range of coffee machines to the OOH, HoReCa, and vending markets. Our machines are used by over 10,000 customers in over 140 countries worldwide, enabling us to establish a global revenue in excess of £300 million. As the Technical Advisor, you will be working with some of those 10,000 customers.
The Role
You will be working in our engineering team, focusing on advising our customers over the phone to troubleshoot their problems. The role is varied and will involve advising on our full range of traditional and automated coffee machines, as well as our vending solutions. The customers you will be supporting could range from businesses providing hot beverage solutions to their employees, to coffee shops, hotels, pubs, and restaurants. Therefore, troubleshooting and advising are key aspects of this role.
The Person
We are seeking candidates with experience working with coffee or vending machines, particularly those looking to transition from field-based to desk-based roles. Candidates with a minimum of 2-3 years in the coffee or vending machine industry will be preferred. Individuals not currently in the industry but looking to re-enter will also be considered. Strong communication skills are essential for this role.
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