Technical Account Manager - Windows

My clientis a trade manufacturer of Aluminium windows and doors looking for someone with strong leadership and technical skills, especially in the
window/fenestration
industry, preferably working with other businesses. This job is a big deal, so theyneed someone with experience who can fit right in.Where: You'll be at the office in Watford, Monday to Friday, 9am-5pm.Job responsibilities:Keep track of Sales team and monitor targetsYou will be the main point of contact for any technical questions from both office staff, factory staff and customersAssist customers with product installation issuesMeet with new potential customers to help onboard themProblem solving any Window Designer and Logikal software issues & updatesUpdating the prices for products in there software when changes are madeImprove there product offering sourcing upgraded parts from suppliersUnderstanding the customer pain points and figure out solutions to improve there service/productsLiasing with customers if there are issues with production & offering solutions to progressProducing all technical literature and materials (e.g. cross section
drawings/installation
guides)Assisting customers that have been escalated to a manager within sales/AftersalesBe the point of contact for some of our larger customersCreating bespoke CAD drawings when requestedSending quotations to customers for complex jobs e.g. curtain wallingWhat you'll need to know:How to use CAD software.How to use Window Designer (1st Degree).How to use Logikal and Excel.It would be great if you've worked with AluK, Cortizo, or Schuco products before.Let us know if you need more info or have questions!JBRP1_UKTJSend me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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