Team Manager

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. The operational hours of the service are evenings/nights, including weekends and on bank holidays. The service must be delivered 365 days per year.

A day in this role looks like….

As a Team Manager at Hestia, you will play a crucial role in our Mental Health and Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. 

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Provide excellent quality support and interventions to clients experiencing or likely to experience a mental health crisis as an alternative to inpatient admission and to support clients to manage their crisis and to make plans to avoid future crisis.


• Liaise with statutory and other voluntary sector providers of mental health services to promote multi-agency working for the benefit of the customers and to carry out support and interventions in line with organisational values and ethos of recovery and co-production.


• Work closely with the Service Manager to ensure that Recovery Workers and Peer Support works listen and support people to de-escalate their immediate situation empowering them to develop self-management techniques, build their assets and advocate for their own wishes.


• Be supported by the Service Manager in the development, implementation and maintenance of partnerships and engagement strategies for the Crisis Café Service.


• Manage all elements of service performance related to the contract requirements for the Crisis Café including analysis of KPIs, outcomes and user experience measures.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience of managing services for and with people with mental health and complex needs.


• Demonstrable experience of recruitment, induction, supervision, motivation, appraisal, training, disciplinary and grievance issues.


• Experience of performance monitoring and delivering consistently high service user standards.


• Ability and experience of managing complex budgets.


• Understanding of Mental Health Crisis Management and the delivery of services to meet their needs and aspirations including working with peer support workers.


• Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform).


• Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans.


• Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us