Team Leader

We are Hestia. We make a difference.At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence.The service you will work in….The Grove Outreach service enables Royal Borough of Kensington & Chelsea residents to avoid, and in particular to reduce the need for, prolonged hospital admissions and long-term dependency on mental health services. We promote recovery and prevent social exclusion among service users with mental health support needs. This service delivers community based, person-centred and holistic support to service users who are aged over 18, who have a severe and/or enduring mental health needs and living in the Royal Borough of Kensington and Chelsea.The overall aim of support provision is preventing hospital admissions and facilitating earlier discharge, promoting recovery, social inclusion and helping service users to maximise their independence and wellbeing, access to employment, training, and other mainstream activities.The service operates Monday to Wednesday 09.00 – 17.30 and Thursday to Friday 09.00 – 17.00, excluding bank holidays.A day in this role looks like….As a Team Leaderat Hestia, you will play a crucial role in our Mental Health and Complex Needs service.Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:To lead, motivate and empower the team to effectively deliver community based, person-centered and holistic support to service users who are of African and Caribbean heritage.Responding to complex casework queries and enquiries, attending meetings, building networks and partnerships across Hestia, RBKC, Westminster and beyond as appropriate.To lead, develop, motivate, and support the team to meet cultural needs of service users, achieve the service objectives and deliver Hestia's vision.Work closely with relevant stakeholders to design effective intervention and to build positive, mutually supportive assessment, review and case closure processes and working arrangements.To take responsibility for recruitment, induction, and training of staff.To effectively utilise volunteers to enhance service delivery and work closely with Hestia volunteer team to recruit, induct and supervise volunteers.To Develop and maintain a rolling program of user activities.Ensure that all users have in place an up-to-date needs/risk assessment & support plan.Ensure that all support and activities are aligned to increasing recovery and not dependent on the service.To ensure that specific services and activities are provided to meet the needs of African, Caribbean, and Arabic speaking users.To consult and involve users in all relevant aspects of service and organisational management within Hestia's service user involvement policies.Achieve agreed standards of service delivery in compliance with relevant legislation, contract requirements, and Hestia policies and procedures.Why Hestia?Joining Hestia means more than just a job;it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:An understanding of the needs, perceptions & engagement of African, Caribbean, and Arabic speaking service users with mental health needs; including those who are not engaged with services and experience of working with service users from these backgrounds.Experience of implementing a co-production model of involvement with users meeting their cultural needs.Experience at using local mechanisms in place to gather users feedback and meaningfully involve them in service delivery.Experience of leading and managing a diverse team including experience of recruitment, induction, supervision, motivation, appraisal, training, and performance management.Ability & experience of performance monitoring to ensure consistently high service user standards.Ability and experience of managing a service within budget.Experience of providing high quality social care or day services; including compliance with health and safety.Excellent knowledge of issues related to signs, symptoms, and treatments of mental illness; ability to assess service users declining mental health and take appropriate action.Excellent knowledge of Housing, Community Care, Mental health, Health and Safety and welfare benefits legislation,Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material.Experience of implementing and maintaining good Equality & Diversity practice.Able to use computer systems to create accurate reports and able to assess and audit staff ability to use computer systems to record service userdata accurately and to a high standard.Experience of writing & interpreting complex reports.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.
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