Team Leader

Role: Team LeaderSalary: Starting from £26,000 per annum plus CommissionOur client is a well-established Business Process Outsourcer, providing a variety of services to their clients, who are some of the UK’s leading brands.The role is located in Preston, however, we also have sites in Manchester, Belfast, South Africa and India.The Client prides themselves on putting their people and their customers at the forefront of what they do. You will be working in a fantastic environment, that is fun and engaging. With additional benefits such as employee incentive programs, Additional earning potential and team-building events in place for all employees. In addition to this, there are plenty of opportunities to progress within the business as we continue to grow.As an operational Team Leader, you will manage, motivate and inspire your team of sales advisors. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!Key Responsibilities:Lead your team and ensure they achieve target and hit SLA/KPIsOngoing development planning to drive performancePlan for the week/month ahead based on current issues and analysis of the previous week/month's statsDeliver weekly plans through daily performance & stat reviewsDeliver coaching, 1:1’s, advisor contribution reviews, conduct & behaviours reviewsDeliver documentation based on the constant coaching and improvement of their teamEnsure all compliance metrics are adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior managementKeep up to date with any campaign/company updates and changesKey Requirements:Must have at least 2 years experience in a management position within a call centre environmentExcellent communication skillsNatural ability to effectively lead a contact centre teamKPI managementTime management, personal and team organisationCoaching and performing successPerformance managementSelf-motivationFlexibility as and when requiredBenefits:Additional earning potentialA professional & fun working environmentCareer progression and development opportunitiesRegular Incentives and team eventsRecommend a Friend schemeExcellent transport linksShift patterns can vary between the hours of 8am and 10pm, Monday - Sunday. Your contracted hours will be 37.5 hours per week.The above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.
#J-18808-Ljbffr