Team Leader Repairs

Job Opportunity: Team Leader - Property Services

About Us: We are a dynamic and forward-thinking organization within the Placemaking & Housing sector, committed to delivering top-notch property services. Our team, based in the vibrant community of Haringey, is currently seeking a talented individual to join us as a Team Leader within our Repairs Service.

Position Details:

• Job Title: Team Leader
• Directorate: Placemaking & Housing
• Business Unit: Property Services - Haringey Repairs Service
• Reports to: Head of Repairs
• Grade: PO3

Role Overview: As a Team Leader, you will play a pivotal role in managing, directing, and planning responsive repairs/planned and void works. Your primary responsibilities will include overseeing a team of operatives and subcontractors, ensuring the delivery of high-quality, cost-effective services while adhering to health and safety regulations.

Key Responsibilities:

1. Lead and manage a team of Works Coordinators and Surveyors, handling recruitment, appraisals, and performance management.
2. Plan and program workloads, ensuring timely completion within prescribed budgets.
3. Collaborate with Continuous Improvement Managers to enhance service delivery and meet resident needs.
4. Conduct negotiations with clients and subcontractors, ensuring accurate estimates and cost recovery.
5. Optimize human resources, equipment, materials, and transport for efficient utilization.
6. Ensure compliance with Schedule of Rates and contract requirements.
7. Provide technical advice, maintain client relationships, and ensure health and safety standards.
8. Foster good industrial relations and compliance with statutory requirements.
9. Utilize information technology systems for daily monitoring and business operations.
10. Conduct post-inspections for performance monitoring and implement service improvements.
11. Monitor sickness and attendance, taking necessary actions as per the Sickness Absence procedure.
12. Attend meetings with various stakeholders as a representative of the Repairs Service.
13. Provide feedback on the introduction and use of new materials and working methods.
14. Investigate and address complaints/enquiries, implementing improvements based on resident feedback.

Requirements:

• Qualified and experienced tradesperson or repairs surveying background.
• Full driving license.
• NEBOSH/IOSH, ROSPA Construction Health & Safety, CIOB Maintenance Certificate, IMBM Maintenance Certificate (desirable).
• Building maintenance knowledge and experience.
• Staff supervision and management skills.
• Contract administration experience.
• Financial and quality control expertise.
• Use of dynamic scheduling systems (desirable).
• Excellent customer care skills.
• Effective communication skills, both verbal and written.
• Availability for work outside normal hours.