Team Leader - Registrations

Location: Flexible working with visits to our office in NottinghamAre you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?We are now excited to be recruiting a Team Leader for Inbound Registrations department.It’s a really exciting time to join us! We are a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.Here’s what we can offer:We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.Competitive basic salaries for our Contact Centre Team LeadersAn enhanced benefit packageA vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performanceGreat progression and development opportunities within the contact centre and wider businessAbout YouTo be successful in this role, you will be able to:Demonstrate capability to delivering sales targets whilst providing our customers with an excellent level of service and engaging your team.Target focused across all key metrics including team culture engagement scoring and customer NPS resultsCommercially minded, you will have experience creating and maintaining a professional management cultureCollaborate with peers and key stakeholders to share knowledge and ideas across the businessUnderstand customer needs, with a focus on doing the right thing for our customersDisplay role model behaviours when dealing with customer requirementsFocus the team on delivery and sales performance, identifying and improving through coaching areas of developmentBe open to innovation, understanding the principles of change management and coaching others through changeManage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlinesMaintain a clear focus on goal achievement, confronting problems, conflicts and obstaclesStay focused under pressure whilst working effectively, remaining focused on sales performance during busy periodsTake responsibility to manage all people related issues, clearly communicating the expectations of agentsProactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutionsUnderstand the role employee engagement plays in commercial performance and workplace cultureContinuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communicationShow a passion, drive and capability to become a leader of leadersThe RoleThe role will be a mix of office and home based working, offering 37.5hrs per week on a rotational shift pattern between 8am and 8pm, Monday – Sunday.Your team will consist of around 15 sales agents who will speak to customers about their appliances and electronic items. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales based KPI’s such as conversion, quality and average handling time.Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.Working for us, works for you:Comprehensive training with clearly defined career progression opportunitiesRegular incentives with amazing prizes to be wonAnnual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leaveHealth cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP servicePension scheme – matched employer contributions up to 5% of basic salaryLife assurance – employer funded cover of 4x basic salaryDedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:Salary Finance – access to savings and borrowing through payrollCar Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehiclesTravel Loans – interest free loans to help spread the cost of annual travel ticketsCycle to Work – tax efficient bike and cycling equipment worth up to £1,000Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classesOnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issuesFree Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friendsEmployee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailersSky Outbound Team LeaderNationwideFull TimeSalary: £41,000 OTE Contract: Permanent, full time with shift patterns between 9:30am-7pm, Mon-FriLocation: RemoteAre you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic...The VacancyUK Financial ControllerLocation: Flexible working with visits to our office in Wimbledon as and when required.Salary: CompetitiveContract Type: PermanentAre you a Finance Professional that wants to take responsibility for a large...We are looking for a Senior Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients.Domestic & General is a company with an ambitious future. 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