Team Leader Lifecycle Services

The Team Leader is responsible for leading and guiding a team of service engineers to achieve departmental and organizational goals! Responsible for maintaining and developing a Service team capable of providing high-quality service to our customers! The team leader shall maintain and manage a team that has a skills profile aligned with the business forecast and can deliver services reliably and efficiently!
In This Role, Your Responsibilities Will Be:
Functional Expertise
Support sales in the pursuit phase by communicating service delivery capabilities to customers;
Responsible for ensuring service engineering compliance to the Integrated Management System (HSEQ) and for promoting a continuous improvement culture within the team;
Single point for respective allocated customer(s) interaction;
Responsible for Utilization and delivery according to schedule and budget;
Identify future needs for Regional Lifecycle service operation locations (Countries / Service Centers) and develop required competencies;
Apply SYSS CoE in Cluj and other locations to support country organizations with non-customer facing activities in service operations, as well as for periodic service engagements where possible;
Looking after SMO certification for individual, PPE, and Safety;
Coordination of customer issues with Global Service Center;
Promote a “Think Customer” culture within the team;
Responsible for activities such as Financial Maintenance, Field Engineering Reports, Timesheets, Overtime, etc;
Business
Understand market trends and Emerson’s strategic direction and drive plans to ensure that Service capabilities are in alignment with these;
Take ownership of nominated Emerson Customers to ensure the delivery management of our Long-Term Service Agreements (LTSA’s).
Ensure Service Deliverables are provided in a timely manner in accordance with our LTSA agreements;
Provide feedback to Sales/Ops regarding future business opportunities and Customer Happiness;
Leadership
Drive and embed a culture of continuous improvement of performance and innovation to deliver efficiency and speed of execution;
Leverage the capabilities of the Lifecycle Services Hub to improve the performance and cost-effectiveness of the organization;
Lead, empower, and mentor team members to achieve their individual and team goals;
Provide guidance and support to team members in their day-to-day tasks and project execution;
Interpersonal
Identifies team skills and capabilities required to meet future business needs;
Creates and sustains an environment conducive to successful team interaction;
Assure good and efficient cooperation with the Center of Excellence;
Demonstrate excellent communication skills to connect with customers and employees and to communicate their needs and requirements to internal departments.
Who You Are:
You use knowledge of business drivers and how strategies and tactics play out in the market to guide actions. You keep up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You encourage the open expression of diverse ideas and opinions. You successfully communicate in various settings: one-on-one, in small, and large groups, or among diverse styles and position levels. You build and deliver solutions that meet customer expectations. You gain insight into customer needs. You align employee career development goals with organizational objectives. You are diligent to placing a high priority on developing others. You push yourself and help others achieve results. You persist in accomplishing objectives despite obstacles and setbacks.
For This Role, You Will Need:
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BSc in Engineering or equivalent work-based experience;
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Experience in leading operational teams;
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Experience in managing multiple internal and external customers;
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Experience in developing customer relationships;
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Excellent verbal and written communication skills in English;
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Flexible to travel to customer sites and/or to other service locations in the country/region;
Preferred Qualifications that Set You Apart:
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Experience with LTSA and contract management will be beneficial.
Our Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and exciting.
Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
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