Team Leader - Credit Hire Team

Claims Team Leader: Guiding Excellence and Empowering Success!
Job Purpose
As a Claims Team Leader, your mission is clear: to inspire, mentor, and develop every team member to reach their full potential. Here’s why this role is a game-changer:
What we can offer to you:
Hybrid Working : Enjoy the best of both worlds! Spend one day a week in the office and work remotely for the rest. Flexibility is key.
Generous Holidays : Start with 25 days of annual leave plus 8 bank holidays. You can even buy or sell up to 3 days annually.
Long-Term Service Rewards : Loyalty pays off—earn more days off after 5 and 10 years of service.
Employer Pension Contribution : Invest in your future. Your employer contributes to your pension fund.
Remember, a well-crafted compensation package goes beyond salary—it’s about enhancing your overall work experience. These perks are designed to make your journey here rewarding and fulfilling!
Encouragement and Mentorship :
You’ll be the driving force behind your team’s growth.
Encourage, guide, and empower each member to excel.
Operational Accountability :
Lead up to 12 claims handling employees.
Manage a monthly influx of 600 files.
Align targets with:
Individual handler productivity.
Client Key Performance Indicators (KPIs), including SLA management and indemnity spend.
Robust internal billing procedures.
Technical supervision of credit hire files (up to £25,000).
Qualitative framework adherence (including litigation procedures and complaints).
Expectation Management :
Keep line managers informed of performance and objectives.
Deliver consistently, day in and day out.
Capacity Optimization :
Monitor caseloads and capacity.
Distribute files and tasks efficiently.
Implement contingency plans when needed.
Personal Development Focus :
Identify training needs.
Foster succession planning.
Create an environment where motivation thrives.
Quality Enhancement :
Conduct audits to improve work quality.
Provide constructive feedback.
Implement improvement plans.
Financial Oversight :
Track weekly and monthly financial performance.
Ensure team members meet Key Performance Indicators.
Strategic Collaboration :
Work closely with individual claimant firms and Credit Hire Organizations (CHOs).
Articulate challenges and successes to the Technical Director.
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Team Meetings :
Prepare and lead team meetings.
Disseminate critical information.
Why Keoghs?
Be part of a dynamic team shaping the future of credit hire.
Drive excellence and witness tangible impact.
Join us on this exciting journey!
Ready to lead? Apply now and make a difference!
Remember, this role isn’t just about managing claims—it’s about empowering people and driving results