Team Leader - Call Handling

An exciting opportunity has arisen to work within our new Call Handling/Administrative Team at Royal Primary Care.
We are looking to employ a Full-Time (37.5hours) Team Leader / Call Handler based at our Ashgate site.
Main duties of the jobAn opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic full time Team Leader to supervise our call handler team and to work within in our busy medical centre within the Derbyshire area. The successful candidate should have basic IT skills. Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.About usOur vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits) Job descriptionJob responsibilitiesTo work within the call handling team with a focus on achieving excellent patient care via the telephone. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers. Please see the attached job description for a full breakdown of the duties and responsibilities.Person SpecificationQualifications and TrainingEssential
GCSE in Maths & English Grade C or above
Desirable
NVQ or equivalent in Customer Care Formal training in a public facing environment Knowledge of GP computer systems, preferably SystmOne
ExperienceEssential
Working with the public, preferably in a reception environment with knowledge of basic office procedures Experience in managing a team in a supervisory capacity
Desirable
Telephone call handling experience
Skills and KnowledgeEssential
Good team working skills Effective time management skills Ability to work independently following verbal or written instructions
Desirable
Understanding the issues around safeguarding and patient confidentiality GDPR knowledge
Employer detailsEmployer nameChesterfield Royal Hospital NHS Foundation TrustAddressRoyal Primary Care West Ashgate Ashgate S40 4AAAny attachments will be accessible after you click to apply. 166-RPC-6165986
#J-18808-Ljbffr