Team Leader - Call Centre

JOB TITLE: Team Leader - Call CentreLOCATION: CoventrySALARY: £37,000 + profit shareThe COMPANYOur client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years.The ROLEThe successful Team Leader will be required to do the following:* You will be in charge of a team of 11 staff who are providing HR and employment law advice to different companies.* To mentor and monitor advisors ensuring they provide commercially focused, quality advice to clients.* Provide leadership and support to colleagues and peers.* Manage all team absences / sickness/lateness/holidays/ disciplinaries.* Conduct performance reviews.* Be involved in the recruitment of your team.* To be flexible with work times as there may be occasions when having to address staff issues outside of core hours, do training or have team meetings to capture all team members.* You are given a thorough 6 week training course.* You get your birthday off!!CANDIDATEOur client is looking for a strong Manager with the following experience and attributes:* Previous experience leading a team in a call centre environment would be ideal.* Experience of HR issues is required.* You will be a motivator and get the best our of your team.* Experience of dealing with grievance, holidays, sickness, disciplinaries etc.* A willingness to learn and the ability to communicate effectively within the team.* Ability to remain professional in a fast-paced environment.This role is commutable from:HinckleyAtherstoneNuneatonCoventryBedworthTamworthALTERNATIVE JOB TITLES: Call Centre Manger, Sales Manager, Team Leader, Call Centre Team Leader, Internal Sales Manager, Customer Service ManagerINCAL1Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Call Centre Manger, Sales Manager, Team Leader, Call Centre Team Leader, Internal Sales Manager, Customer Service Manager
Contact Information
Phone : 01572 821985
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