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Mana Resourcing Ltd

Team Leader - Call Centre

Posted a month ago by @ Mana Resourcing Ltd

  • Coventry, West Midlands
  • Permanent
  • Plus Profit Share
  • £37,000 P/Yr
  • Standard
  • Expired - 19 hours ago
Skills:
JOB TITLE: Team Leader - Call Centre
LOCATION: Coventry
SALARY: £37,000 + profit share
The COMPANY
Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years.
The ROLE
The successful Team Leader will be required to do the following:
* You will be in charge of a team of 11 staff who are providing HR and employment law advice to different companies.
* To mentor and monitor advisors ensuring they provide commercially focused, quality advice to clients.
* Provide leadership and support to colleagues and peers.
* Manage all team absences / sickness/lateness/holidays/ disciplinaries.
* Conduct performance reviews.
* Be involved in the recruitment of your team.
* To be flexible with work times as there may be occasions when having to address staff issues outside of core hours, do training or have team meetings to capture all team members.
* You are given a thorough 6 week training course.
* You get your birthday off!!
CANDIDATE
Our client is looking for a strong Manager with the following experience and attributes:
* Previous experience leading a team in a call centre environment would be ideal.
* Experience of HR issues is required.
* You will be a motivator and get the best our of your team.
* Experience of dealing with grievance, holidays, sickness, disciplinaries etc.
* A willingness to learn and the ability to communicate effectively within the team.
* Ability to remain professional in a fast-paced environment.
This role is commutable from:
Hinckley
Atherstone
Nuneaton
Coventry
Bedworth
Tamworth
ALTERNATIVE JOB TITLES: Call Centre Manger, Sales Manager, Team Leader, Call Centre Team Leader, Internal Sales Manager, Customer Service Manager
INCAL1
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in Call Centre Manger, Sales Manager, Team Leader, Call Centre Team Leader, Internal Sales Manager, Customer Service Manager
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