Team Lead, Treasury Implementation

Vacancy NameTeam Lead, Treasury ImplementationVacancy NoVN3104Employment TypeFull TimeWork PlaceHybridLocation CityAndoverLocation CountryUnited KingdomSecondary CountryBarcelona, SpainRole PitchThe Treasury Implementation Team Lead plays a vital role in ensuring new customers have a positive and smooth on boarding process. The successful candidate will work with the Treasury Implementation Manager and wider project team to provide a first class service to our customers.Key ResponsibilitiesDaily Duties and Main Responsibilities will include:• Responsible for managing, supporting, and coaching Treasury Implementation Consultant(s).• Responsible for the continuous performance and development of team members.• Escalation contact during Treasury Implementations for Customer(s), TSIC(s), Project Team(s), Service Partners and/or Payment Providers and attending project meetings (internal and external) as required.• Supporting TSIC(s) with queries, issues raised on RAID Log review calls by Customers, Project Team, Payment Providers and/or Service Partners and supporting on Treasury Kick Off calls with new Customers, as required.• Monitoring progress of Customer Treasury Implementations - reassigning/prioritising tasks between TSIC's as necessary to ensure efficient and timely progression ready for go live.• Ensure any changes in scope of services, funding/payment currencies or Go Lives are notified to Payment Provider and/or Service Partner and noted on relevant Provider/Partner RAID log(s) and Monday.com is updated.• Keeping TS board in Monday.com updated and support on the assignation of resources.• Escalate any Product/Capabilities related queries identified during the implementations to TS Partner Manager for follow up with the Payment Provider/Service Partner.• Effectively managing handover to Live Treasury Operations Team.• Liaise with other functions to align on best practices and provide ideas on process improvements.• Supporting with the creation and maintenance and of Treasury Implementations Documentation.DescriptionAttributes and Experience Required:• Experience in implementation of SAAS/Payroll/Treasury• Knowledge of CloudPay organization and teams is an advantage• Assertive problem solving and decision-making skills.• Ability to manage own workload as well as to manage and support teamwork load.• Ability to work on escalation from customers and ability to propose and see alternatives.• Experience in process analysis and improvement.• Strong interpersonal skills to respond to customer requests effectively, being assertive where necessary when dealing with customer demands whilst maintaining a positive customer approach.• Able to communicate at all levels; deal with customers, payroll partners, payment solution providers and internal colleagues via the telephone and email across multiple countries.• Excellent time management, administration skills and attention to detail.• Ability to adapt quickly to new processes and ways of working.• Strong organisational and multi-tasking skills to meet deadlines.• Provides leadership, support, and guidance to the team.• Participates in the implementation of team initiatives and strategies.BenefitsPackage and Benefits:• Competitive annual salary• 25 days annual leave, plus bank holidays• Earned Wage Access (via CloudPay Now app)• Flexible remote working• Birthday leave• Flexible pension contribution• Life assurance x4• Private medical insurance• Personal and professional development opportunities• Friendly working environment
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