Team Lead, Quality Assurance

Job Description - Team Lead, Quality Assurance (03R80)
Team Lead, Quality Assurance
Bringing smiles is what we do at TTEC… for you and the customer. As a
Quality Assurance Team Lead
working on-site
in Leeds, UK
,
you’ll
be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What
You’ll
be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role,
you’ll
support and motivate your team to make sure
they’re
on track to meet goals.
You’ll
work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as
you’re
the first line manager for your team.
You’ll
report to the
Quality Assurance Manager
.
We’re
looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues,
accomplish
goals and influence their career mobility.
During a Typical Day,
You’ll
C
oach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services,
products
or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while
monitoring
absence and attendance of your team
Motivate and develop your team with your open, honest manner and
high level
of integrity in
providing
feedback and acknowledging a job well done
What You Bring to the Role
Associate
degree, technical
school
or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for
amazing
Engage and support your team in making sure they have the proper tools and systems to
accomplish
day-to-day tasks
Consistently mentor and inspire associates
Customer focused mindset
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits
you'd
expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit
www.mybenefits.ttec.com
for more information.
About TTEC
Our business is about making customers happy.
That's
all we do. Since 1982,
we've
helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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