Team Lead & Client Manager - Global Mobility Services

Team Lead & Client Manager - Global Mobility Services

As the Team Lead & Client Manager, you will plays a critical role in ensuring the successful delivery of services to clients while maintaining high levels of client satisfaction. This position requires exceptional leadership, communication, and analytical skills to engage with clients effectively, develop streamlined processes, analyse information and activity to develop reports, and drive performance within the team.

The ideal candidate will have a deep understanding of data and reporting, along with the ability to motivate and develop team members to perform at their best.

Key Responsibilities:

Client Engagement and Satisfaction:

• Serve as the primary point of contact for clients, building and maintaining strong relationships to understand their needs and ensure satisfaction.


• Conduct regular meetings with clients to review performance, discuss feedback, and identify opportunities for improvement.


• Actively engage with clients to anticipate their needs, address concerns, and proactively provide solutions.

Process Development and Improvement:

• Develop and implement streamlined processes and workflows to optimize service delivery and enhance efficiency.


• Continuously evaluate existing processes, identify areas for improvement, and implement solutions to enhance effectiveness and client satisfaction.


• Collaborate with cross-functional teams to ensure alignment and integration of processes across the organization.

Reporting Analysis:

• Analyse reports and client feedback to identify trends, patterns, and areas for improvement.


• Develop and Translate survey data into actionable insights and recommendations to enhance service quality and client experience.


• Regularly report findings to stakeholders and drive initiatives to address identified issues and opportunities.

Analytical Skills:

• Demonstrate strong analytical skills to interpret data, assess performance metrics, and identify areas for optimization.


• Utilize data analysis tools and techniques to track key performance indicators (KPIs) and measure the effectiveness of service delivery processes.


• Make data-driven decisions and recommendations to drive continuous improvement and achieve business objectives.

Team Performance Management:

• Lead, mentor, and develop a high-performing team of client services professionals.


• Set clear performance expectations, provide regular feedback, and support team members in achieving their goals.


• Foster a positive and collaborative team culture that promotes accountability, innovation, and continuous learning.

Service Delivery Support:

• Have clear understanding of the processes involved in advising on global immigration and the complexities involved


• Fully understand vendor management and accountability to drive performance from the supply chain


• Supporting with cases where there is a shortage of resources ad hoc


• Account managing clients and understanding their invoicing processes, remittances and outstanding balances


• Drive revenue through efficient team and client management.

Qualifications and Skills:

• Knowledge of the global mobility, relocation, immigration and expatriate services is preferred.


• Proven experience in client services management, with a track record of success in delivering exceptional client experiences.


• Strong analytical skills and proficiency in data analysis tools and techniques.


• Excellent communication, negotiation, and presentation skills.


• Demonstrated abilities to communicate with experience in motivating cross-functional teams.


• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.


• Strategic thinker with the ability to translate insights into actionable strategies and initiatives.


• Experience living overseas would be advantageous


• Prior experience working with people from differently cultures and backgrounds